Privacy Policy
Effective Date: 28/05/2025
Last Updated: 28/05/2025
Electronic Scoring Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that govern the collection, use, disclosure, and storage of personal information in Australia.
1. What is Personal Information?
Personal information is any information or opinion that identifies, or could reasonably identify, an individual. This includes, but is not limited to, your name, address, phone number, email address, and usage data.
2. What We Collect
We may collect the following personal information:
– Full name
– Email address
– Phone number
– Business or company name
– Physical or postal address
– IP address and device/browser information
– Purchase history and payment details
– Communications you send us
3. How We Collect It
We collect personal information in the following ways:
– When you contact us via our website, phone, or email
– When you subscribe to a newsletter or mailing list
– When you purchase a product or service
– When you browse our website (via cookies and analytics tools)
4. Why We Collect It
We collect personal information to:
– Provide and deliver our products and services
– Manage customer support and account administration
– Communicate with you, including sending marketing material (with consent)
– Improve our services, website, and user experience
– Process transactions and maintain records
– Comply with legal obligations
5. Disclosure of Personal Information
We may share your information:
– With trusted third-party service providers (e.g., hosting providers, email marketing platforms, payment processors)
– If required by law or regulation
– To enforce our terms or protect our rights
– With overseas partners, only where necessary and with safeguards in place
These third parties may be located outside Australia, including the United States and the European Union.
6. Data Security
We use appropriate technical, physical, and administrative security measures to protect your personal information. However, we cannot guarantee that data transmission or storage systems are 100% secure.
7. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us at [email protected] or 1300 023 422. We will respond within a reasonable timeframe.
8. Cookies and Analytics
We use cookies and third-party analytics tools to monitor site traffic, understand usage patterns, and enhance your user experience. You can manage cookie settings in your browser.
9. Direct Marketing
If you have opted in, we may send you marketing emails. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on our website with the effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, contact:
Email: [email protected]
Phone: 1300 023 422
Website: www.esa.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.